Privacy Policy

Last Updated: May 02, 2024.

At GoldenTree ONE (hereinafter referred to as “the Fund”), we recognize the importance of protecting the privacy of our investors, clients, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information, in compliance with applicable privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and relevant U.S. federal and state laws.

By accessing our website or engaging with our services, you consent to the terms of this Privacy Policy and our practices regarding the collection and use of your personal information.

1. Information We Collect

To provide our services effectively and in compliance with regulatory requirements, we collect various types of personal and non-personal information from clients, investors, and visitors to our website. This information may be collected directly from you, through automated means, or from third-party sources. Below is a detailed overview of the types of information we may collect.

1.1. Personal Information

“Personal Information” refers to data that identifies, relates to, or is capable of being associated with a specific individual. The types of personal information we may collect include but are not limited to:

1.2. Non-Personal Information

“Non-Personal Information” refers to data that cannot, by itself, be used to identify a specific individual. We may collect such information to enhance user experience, improve our website, and monitor the performance of our services. The non-personal information we collect may include:

Cookies are small text files stored on your device by your browser. They allow us to identify repeat visitors and offer personalized experiences based on previous interactions with our website. You can choose to accept or decline cookies through your browser settings, but please note that declining cookies may impact the functionality of our website.

1.3. Information Collected from Third Parties

In some instances, we may receive personal information about you from third-party sources, including but not limited to:

1.4. Sensitive Personal Information

In certain limited circumstances, we may collect “sensitive personal information,” which includes data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic or biometric data, or information concerning health or sexual orientation. However, we only collect such information when it is directly relevant to our services and in strict compliance with applicable laws. For example, we may collect sensitive personal information to fulfill specific legal requirements for tax reporting or identity verification purposes. We will always obtain your explicit consent before collecting sensitive personal information, where required by law.

1.5. Minors' Personal Information

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information as soon as possible. If you believe that we may have collected personal information from a minor, please contact us immediately.

1.6. Legal Basis for Collecting Personal Information

We may collect and process your personal information based on one or more of the following legal grounds:

2. How We Collect Information

At the Fund, we collect personal and non-personal information through a variety of methods. These methods are designed to ensure that we obtain accurate and up-to-date information necessary for providing our services, complying with legal and regulatory requirements, and improving the user experience on our website. Below is a detailed breakdown of how we collect information.

2.1. Information You Provide Directly

We may collect personal information directly from you when you voluntarily provide it to us in various contexts, including but not limited to:

2.2. Information Collected Automatically

In addition to information you provide directly, we may also collect certain information automatically when you visit our website or engage with our online services. This type of information helps us understand how users interact with our website and allows us to improve its functionality and security. Automated data collection methods include:

2.3. Information Collected from Third-Party Sources

In certain cases, we may obtain information about you from third-party sources. This information may supplement the data you provide directly or the data we collect automatically. These third-party sources include:

2.4. Social Media Platforms and Interactions

We may collect personal information when you engage with our content on social media platforms or interact with us through social media accounts. This information may include your username, profile picture, the content of your interactions, and any additional information that you make publicly available on those platforms. Social media platforms may also share data with us in accordance with their own privacy policies, and we encourage you to review their privacy settings to control the information you share.

For example, if you follow our social media pages or comment on our posts, we may use that information to engage with you and provide updates about the Fund’s activities. We may also use aggregated social media analytics to assess the effectiveness of our social media campaigns.

2.5. Information Collected Through Third-Party Links and Integrations

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by the Fund. If you interact with these third-party sites, they may collect information about you independently of us, and their privacy practices may differ from ours. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

Similarly, if you use third-party services (e.g., payment processors, financial portals) that integrate with our services, those providers may collect and share information with us as part of facilitating your use of their services. For example, if you use a third-party financial service to execute transactions or access your investment account, they may share transaction details or account information with us.

2.6. Consent for Data Collection

In certain jurisdictions, we may be required to obtain your explicit consent for the collection and use of personal information. When necessary, we will seek your consent before collecting sensitive information or before engaging in certain types of processing activities, such as using cookies for marketing purposes. You may withdraw your consent at any time by contacting us directly or by changing your preferences in your account settings or browser.

3. Use of Information

At the Fund, we may use the personal and non-personal information we collect for a wide range of purposes, all aimed at facilitating our business operations, providing you with exceptional service, complying with legal and regulatory obligations, and improving your experience with the Fund. Below is a detailed breakdown of the various ways in which we may use the information we collect.

3.1. To Provide and Manage Our Services

We may use the information you provide and the information we collect to:

3.2. To Improve Our Services and Offerings

We strive to continuously improve the quality of the services we offer, and to that end, we may use your information for the following purposes:

3.3. For Marketing and Communication Purposes

We may use your information to engage with you for marketing and communication purposes, subject to applicable regulations and your preferences:

3.4. Compliance with Legal and Regulatory Obligations

As a regulated entity, the Fund is required to collect and use certain information to comply with applicable laws and regulations. Specifically, we use your information for the following compliance purposes:

3.5. Risk Management and Fraud Prevention

To safeguard the interests of both the Fund and its investors, we may use your information to manage risk, detect fraud, and protect against security threats:

3.6. Internal Business Purposes

We may also use collected information for general internal business purposes, which may include:

3.7. Sharing Information with Third Parties

We may use your information to collaborate with third-party service providers and partners who assist in delivering our services. We ensure that these third parties follow strict privacy standards and only process your data as necessary for the specific purpose outlined. Information is shared with third parties for the following purposes:

3.8. Other Uses with Consent

If we intend to use your information for purposes not covered by this Privacy Policy, we will seek your explicit consent before doing so. For example, if we want to use your data for a new marketing initiative, we will inform you of the details and provide you with the opportunity to opt in or out.

4. Sharing and Disclosure of Information

At the Fund, we are committed to safeguarding your privacy and ensuring that any personal information we collect is only shared in a manner consistent with applicable regulations and industry best practices. We may disclose your information only under specific circumstances and ensure that any third-party service providers adhere to strict confidentiality and security standards. Below is a detailed breakdown of how and when your information may be shared and disclosed.

4.1. Disclosure to Service Providers

In order to operate efficiently and deliver our services, we may share your personal and non-personal information with third-party service providers. These providers help us manage and maintain various operational and technical functions that are crucial to our business activities, including:

4.2. Disclosure to Regulatory Authorities

As a regulated financial institution, we are required to share certain personal and financial information with regulatory and governmental authorities. This is done in compliance with applicable laws, regulations, and industry standards. Specific circumstances under which we may disclose your information to regulators include:

4.3. Disclosure to Business Partners and Affiliates

In certain cases, we may share information with business partners and affiliates with whom we collaborate to offer complementary services or joint products. Any sharing of information in these instances is done with strict adherence to confidentiality agreements and is limited to the following scenarios:

4.4. Disclosure for Fraud Prevention and Risk Management

We take the security of your personal and financial information seriously and may disclose such information to protect against fraud, security threats, and unauthorized access:

4.5. Disclosure to Investors and Advisors

As part of normal business operations, we may disclose non-personal and aggregated information to investors, advisors, or partners in the context of managing and reporting on the Fund’s performance:

4.6. Disclosure Based on Your Consent

In certain cases, we may disclose your information with your explicit consent:

4.7. International Data Transfers

If you are located outside of the United States, please note that the Fund may transfer, process, and store your personal information in the United States or other jurisdictions. As part of these international data transfers, we ensure that your personal information is protected in accordance with applicable data protection laws and regulatory frameworks. In cases where we transfer personal information to countries outside of your jurisdiction, we implement appropriate safeguards, such as data processing agreements, to protect your privacy and rights.

4.8. Data Retention and Deletion

We retain personal information for as long as it is necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed for these purposes, we take steps to securely delete or anonymize the data in accordance with applicable data retention policies and legal requirements.

5. Data Retention

At the Fund, we are committed to retaining personal information only for as long as it is necessary to fulfill the purposes for which it was collected, meet regulatory and legal obligations, and protect the Fund’s legitimate business interests. This section outlines our policies regarding the retention, storage, and eventual deletion of personal and non-personal information. We adhere to strict data retention protocols to ensure the security and privacy of your information throughout its lifecycle.

5.1. Purpose-Based Retention

We may retain personal and non-personal data based on the specific purposes for which it was collected, as outlined in this Privacy Policy. This ensures that we only store your information for the period necessary to achieve the following objectives:

5.2. Retention Periods for Specific Categories of Data

Different types of data are subject to varying retention periods based on legal, regulatory, and operational requirements. Below is an overview of the retention periods for specific categories of data:

5.3. Retention for Legal and Regulatory Requirements

Due to the nature of financial services and the regulatory framework under which we operate, we are required to retain certain categories of information for extended periods to meet our obligations. The key legal and regulatory frameworks influencing our data retention policies include:

5.4. Data Minimization and Secure Deletion

Once your personal data is no longer necessary for the purposes outlined in this Privacy Policy, we will take steps to securely delete or anonymize the information in compliance with applicable laws and regulations. Our approach to data minimization and secure deletion includes the following procedures:

5.5. Investor Rights Related to Data Retention

As part of our commitment to data protection and privacy, we recognize that investors have certain rights with respect to the retention of their personal information:

5.6. Regular Review of Retention Policies

We periodically review our data retention policies and practices to ensure that we comply with evolving legal standards, industry best practices, and regulatory requirements. Any changes to our data retention schedules, as well as updates to this Privacy Policy, will be communicated to you in a timely manner through our website or other relevant communication channels.

6. Data Security

At the Fund, the security of your personal and financial information is of paramount importance. We are committed to implementing and maintaining robust security measures to protect the integrity, confidentiality, and availability of the data we collect, store, and process. This section outlines the comprehensive security practices and protocols we have in place to safeguard your information against unauthorized access, disclosure, alteration, or destruction, in compliance with applicable laws and industry standards.

6.1. Multi-Layered Security Approach

We employ a multi-layered approach to data security, combining advanced technical safeguards, physical security controls, and administrative procedures. This layered defense ensures that your information is protected from various types of threats, including cyberattacks, data breaches, and unauthorized internal access. The key components of our security infrastructure include:

6.2. Security of Third-Party Service Providers

As part of our business operations, we may engage third-party service providers for services such as cloud storage, payment processing, and data analytics. We carefully vet these providers to ensure that they adhere to the highest security standards and comply with applicable data protection laws. Our agreements with third-party vendors require them to implement strong security measures and maintain the confidentiality of your information.

6.3. Physical Security

We employ rigorous physical security measures to protect the data centers and offices where your information is stored. These measures prevent unauthorized physical access and ensure that sensitive data remains secure from both internal and external threats.

6.4. Monitoring and Incident Response

We continuously monitor our systems and networks for signs of unauthorized access, suspicious activity, or potential data breaches. Our security operations center is staffed with trained professionals who are responsible for detecting and responding to incidents in real time.

6.5. Employee Training and Awareness

Our employees play a critical role in maintaining the security of your personal data. We provide regular training and awareness programs to ensure that all staff members understand their responsibilities and follow best practices for data protection.

6.6. Data Security Rights of Individuals

We are committed to ensuring that your personal information is protected, and we offer a range of data security rights to give you greater control over your information:

6.7. Compliance with Global Data Security Standards

Our data security practices are aligned with global standards and best practices in cybersecurity and data protection. We comply with relevant data protection regulations, including:

6.8. Continuous Improvement

We are committed to continuously improving our data security measures to stay ahead of emerging threats and evolving regulatory requirements. Our security team regularly reviews and updates our security protocols to ensure that we maintain the highest level of protection for your personal information.

7. Your Rights

As an investor, client, or visitor of the Fund, you have certain rights regarding the personal information we collect, process, and store. These rights are designed to give you more control over your personal data and ensure that your information is treated transparently and fairly. This section outlines your key data protection rights, the processes for exercising them, and how we ensure compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for U.S. residents.

7.1. Right to Access

You have the right to request access to the personal information that we hold about you. This includes the right to:

7.2. Right to Rectification

If you believe that any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update that information. This includes the right to:

We will act on your request to rectify personal data without undue delay and inform you when the correction has been made.

7.3. Right to Erasure (Right to be Forgotten)

In certain circumstances, you may have the right to request the deletion of your personal data from our systems. This right to erasure, also known as the “right to be forgotten,” allows you to:

7.4. Right to Restrict Processing

You have the right to request the restriction of processing of your personal data in specific circumstances. This means that, while we continue to store your personal data, we will temporarily cease processing it, except for certain essential activities. You may exercise this right if:

7.5. Right to Data Portability

You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, allowing you to transfer your data to another data controller or service provider. This right to data portability applies when:

This right ensures that you can easily move, copy, or transfer your personal data between different services or platforms without hindrance.

7.6. Right to Withdraw Consent

Where the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. This includes:

7.7. Right to Object to Processing

You have the right to object to the processing of your personal data in certain circumstances, particularly where we process your data based on legitimate interests or for direct marketing purposes. This includes:

7.8. Rights Concerning Automated Decision-Making and Profiling

In certain circumstances, you may have the right to not be subject to automated decision-making, including profiling, where such decisions have a significant legal or similar impact on you. This right applies where:

7.9. Right to Complain to a Supervisory Authority

If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with a supervisory authority. Depending on your location, you can submit a complaint to:

7.10. How to Exercise Your Rights

To exercise any of your rights under this section, you may contact us by using the contact details provided in this Privacy Policy. We will respond to your request without undue delay and within the timeframes required by applicable data protection laws. We may require you to provide verification of your identity before processing your request, particularly when dealing with sensitive or high-risk personal data.

8. Cookies and Tracking Technologies

At the Fund, we use may cookies and other tracking technologies to enhance the user experience on our website, analyze site traffic, and better understand how visitors engage with our content and services. These technologies also help us to personalize the content and advertisements you see and ensure that our communications are relevant to your interests. This section provides detailed information about the types of cookies and tracking technologies we use, how we use them, and how you can manage or disable them.

8.1. What are Cookies?

Cookies are small text files that are placed on your device (such as a computer, tablet, or smartphone) by a website. Cookies allow the website to remember your preferences, recognize you upon future visits, and help the website to perform various functions efficiently. Cookies can be either session cookies (which are deleted when you close your browser) or persistent cookies (which remain on your device for a specified period or until you delete them).

There are different types of cookies used for various purposes, including:

8.2. What are Tracking Technologies?

In addition to cookies, we may use a variety of other tracking technologies to collect information about your interaction with our website and services. These technologies include:

8.3. How We Use Cookies and Tracking Technologies

We may use cookies and tracking technologies for several purposes, including:

8.4. Managing and Disabling Cookies

You have the right to manage or disable cookies and tracking technologies through your browser settings or by using third-party tools. However, please note that disabling certain cookies may affect your ability to use certain features of our website or result in a less personalized browsing experience.

Browser Settings

Most web browsers allow you to manage cookie preferences. You can choose to block or delete cookies, and you may also set your browser to notify you when cookies are being placed on your device. Instructions for managing cookies vary by browser, but common steps include:

You can also find detailed instructions for managing cookies in the help section of your browser or by visiting websites such as AllAboutCookies.org.

Third-Party Tools

There are also third-party tools and browser extensions that allow you to manage and block cookies from specific advertisers or websites. Popular tools include:

Please note that managing or disabling cookies may impact your user experience and prevent you from accessing certain features or functionalities of our website.

8.5. Third-Party Cookies and Tracking

Some cookies and tracking technologies used on our website are placed by third-party service providers, such as analytics platforms, advertisers, and social media networks. These third parties may collect information about your browsing habits, device type, and engagement with content to provide targeted advertisements or analyze site traffic.

Examples of third-party cookies we may use include:

You can review the privacy policies of these third-party service providers for more information on their use of cookies and how to manage or disable them.

8.6. Consent to Use of Cookies and Tracking Technologies

By continuing to use our website, you consent to the use of cookies and tracking technologies as described in this Privacy Policy. You can manage or withdraw your consent at any time by adjusting your browser settings or using third-party tools to block cookies. However, please be aware that disabling cookies may affect the functionality and usability of our website.

9. International Transfers

At the Fund, we are committed to protecting your personal data regardless of where it is processed or stored. Due to the global nature of our operations and the digital services we provide, your personal data may be transferred to, stored in, or processed in jurisdictions outside your home country. This section provides detailed information about how we manage international transfers of personal data, the protections we implement, and your rights regarding such transfers.

9.1. Why We Transfer Data Internationally

We may transfer your personal data internationally for several reasons, including:

9.2. Countries We May Transfer Data To

Your personal data may be transferred to countries that may not have the same level of data protection as your home country. Some of the common regions where we may transfer your personal data include:

9.3. Legal Basis for International Transfers

When transferring personal data internationally, we take appropriate steps to ensure that your data is protected in line with applicable data protection laws, including but not limited to:

9.4. Data Protection Measures

To safeguard your personal data during international transfers, we implement several measures, including:

9.5. Your Rights Regarding International Transfers

Depending on your location and applicable data protection laws, you may have the following rights concerning the international transfer of your personal data:

9.6. Managing International Data Transfers

If you have any concerns or questions regarding the international transfer of your personal data, please contact us. We will make reasonable efforts to address your concerns and provide additional information about the safeguards we use to protect your data.

10. Changes to This Privacy Policy

At the Fund, we understand that transparency and accountability are vital in maintaining your trust. As part of our commitment to protecting your personal data and complying with applicable data protection laws, we may update this Privacy Policy from time to time. This section outlines how we will communicate any changes, the importance of reviewing the policy regularly, and your rights in relation to these changes.

10.1. Right to Modify

We may modify this Privacy Policy for several reasons, including:

10.2. Communication of Changes

To ensure that you are aware of any changes to this Privacy Policy, we will communicate updates through the following means:

10.3. Your Responsibility to Review

It is essential for you to review our Privacy Policy regularly to stay informed about our practices regarding your personal data. We recommend that you check our website periodically to ensure you are aware of any updates. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

10.4. Your Rights in Relation to Changes

In the event of significant changes that materially affect the way we process your personal data, you may have certain rights, including:

10.5. Archive of Previous Versions

For your reference, we maintain an archive of previous versions of our Privacy Policy. If you would like to review earlier versions or understand how our practices have evolved over time, please contact us, and we will be happy to provide that information.

10.6. Final Considerations

By using our website or services, you acknowledge that you have read and understood this Privacy Policy, including any modifications that may occur. We appreciate your trust and are committed to safeguarding your personal data in accordance with this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@goldentree.one.